Your first visit to University Dermatology Center involves a few special steps so that we can get to know you. To understand what to expect, please read through this page. You’ll find all the practical information you need, such as a map and directions to our office, practice hours, payment policies and more.

There’s also background information about our committed staff and our first visit procedures. You can also save some time by printing out and completing the patient forms in advance of your appointment.

Mission Statement

Our practice is working together to realize a shared vision of uncompromising excellence in dermatology.

To fulfill this mission, we are committed to:

  • Listening to those we are privileged to serve.
  • Earn the trust and respect of patients, profession and community.
  • Exceed your expectations.
  • Ensure a creative, challenging and compassionate professional environment.
  • Strive for continuous improvement at all levels.

Late policy

Our schedule is booked with enough time for prep and clean up for every service.  As an office we allow for a 15-minute late window where you will be seen for your scheduled service.  However, due to increased cleaning and sanitizing measures, if you arrive late for your appointment that time will be deducted from your service.  For example: if you are scheduled for a 60-minute facial and arrive 10 minutes late, your facial will be shortened to 50 minutes to allow for proper sanitation of the treatment room. If you arrive more than 15 minutes late, your appointment will be rescheduled.

Cancellation/No Show policy

Your spa treatments are reserved especially for you.  We value your business and ask that you respect the spa’s scheduling policies.  Should you need to cancel or reschedule please notify us at least 24 hours in advance.  Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service.

Clients who miss their appointments without giving any prior notification will be charged $25 for the first no show and will be required to have a credit card on file and prepay for their next service.  Any future no shows will be charged the full amount of the scheduled service.  When you miss an appointment with us, we not only losing your business, but also the potential business of other clients who could have scheduled an appointment for the same time.  When you schedule an appointment with us, you are agreeing to these policies.

Spa Financial Policy

Payment-

Full payment is expected at the time of service.  We accept the following forms of payment: cash, checks (with valid ID and no out of state or starter checks allowed), Visa, MasterCard, Discover, American Express, and Care Credit.  There is a returned check fee of $25

Gift cards

Gift cards are available and may be redeemed for SPA services or products only.  They are not valid for injectibles.

Packages

Spa packages offer clients a significant savings.  Services purchased as a package are NOT transferable.  If you are unable to use your full package, a spa credit may be issues.  Refunds will not be provided.  Spa credits are not transferable.

Products

In the event you are unable to use a product (e.g. experience an adverse reaction, sensitivity, etc) please notify us immediately and return the item within 14 days of purchase.  We will gladly work with you to find a better product and may issue a spa credit.  Credit must be used to purchase products of equal or greater value.  Refunds will not be provided.

Map and Directions

What To Expect

Being well-prepared for your appointment will ensure that the doctor has all of the needed information to provide the best possible care for you. It will also help alleviate any unnecessary anxiety you may be feeling prior to your first appointment. Educate yourself on your symptoms by reviewing the content on this Web site. Also, take some time to review our staff page and familiarize yourself with the doctors. We look forward to your first visit.

Our Patients
Say It Best

 

Great Service, Every Time.

I LOVE UDC! Everyone is super nice and very attentive to any of your needs! The prices are affordable which is great as there are so many services to chose from! Kristy was amazing while doing an awesome job on my facial and makeup!! Shoutout to Katlynn, Carol, and Angie for making me feel comfortable at the Fishers location as well!! All of these ladies know what they are doing and are the best!!! I would definitely recommend UDC to anyone!!

Robert West, 5 Star Review

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UDC knows the products you use on your skin are crucial for the health of your skin. This is why we only carry products that we truly believe in.

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